Laurent JANSSENS
Adaptative/fast-operational Programme Manager/Interim Manager transforming your activities to achieve sustainable results. Post crisis management
54 years old
Driving License
Braine-le-Château (1440) Belgium
Consultant
Open to opportunities
BUSINESS CONSULTANT, with strong experiences in multiple sectors, in different types of organizations .
MY CORE COMPETENCES could be grouped in 6 pillars:
This combination of competences makes a full-stack/Swiss knife Interim Manager, with more than 25 years experience, able also to manage a crisis or post-crisis events, bringing back serenity.
HOW CAN I HELP YOU?
Being your partner in solving your problems or implementing your strategy (related to organisation, processes, strategy , governance, compliancy, digitalisation, transformation and sustainability).
MY VALUES
Recover trust and serenity.
Congruent & authentic
Change hacker/by-nature coach
Building trust relationship and shared vision
Open-minded, clear vision, humanist, good listener, dutiful
Curious/holistic/360° minded
Team player
Opale-thinker
System thinker/systemic analytics
Inter-discipline believer
Sense mindset
Governance ambidexter
"Box" claustrophobia
Digital savvy
Post crisis manager/recovering failing projects
MY NEXT STEPS
Looking forwards to bring real added value in Advisory Boards or Boards of Directors in M/L Corporations.
Advocate sustainability (at any level including board level)
Be part of the next megatrend
Build the next step in your organization in PM maturity, through Project Management coaching
REFERENCES
I am pleased to provide plenty of references. But have already a look on my LinkedIn Profile (and the recommendations)
CONTACT INFORMATION
You can reach me at : + 32 479 50 69 37 or Contacts@Sustain-it.Be
PDF VERSION
You can download this On-line CV in pdf version here below (right side)
Full version of my resume is on: www.laurent-janssens.eu (updated on a regular way)
MY CORE COMPETENCES could be grouped in 6 pillars:
- Programme/Project/Portfolio/PMO Management (incl. recovering failing projects and PM coaching)
- Transformation/Change Management
- IT Management, IT governance, CIO a.i./IT executive
- Process Improvement/Quality Assurance Management
- Risk Management/Audit/Security Policy Management
- Sustainability, Corporate Governance, System thinking/systemic modelling, strategic foresight, Lecturer/training/Facilitator and sociocracy facilitator.
This combination of competences makes a full-stack/Swiss knife Interim Manager, with more than 25 years experience, able also to manage a crisis or post-crisis events, bringing back serenity.
HOW CAN I HELP YOU?
Being your partner in solving your problems or implementing your strategy (related to organisation, processes, strategy , governance, compliancy, digitalisation, transformation and sustainability).
MY VALUES
Recover trust and serenity.
Congruent & authentic
Change hacker/by-nature coach
Building trust relationship and shared vision
Open-minded, clear vision, humanist, good listener, dutiful
Curious/holistic/360° minded
Team player
Opale-thinker
System thinker/systemic analytics
Inter-discipline believer
Sense mindset
Governance ambidexter
"Box" claustrophobia
Digital savvy
Post crisis manager/recovering failing projects
MY NEXT STEPS
Looking forwards to bring real added value in Advisory Boards or Boards of Directors in M/L Corporations.
Advocate sustainability (at any level including board level)
Be part of the next megatrend
Build the next step in your organization in PM maturity, through Project Management coaching
REFERENCES
I am pleased to provide plenty of references. But have already a look on my LinkedIn Profile (and the recommendations)
CONTACT INFORMATION
You can reach me at : + 32 479 50 69 37 or Contacts@Sustain-it.Be
PDF VERSION
You can download this On-line CV in pdf version here below (right side)
Full version of my resume is on: www.laurent-janssens.eu (updated on a regular way)
Experiences
Project Companion coach
The Project Inspirational Companion
Since September 2022
- Set-up of joint venture; Establish service portfolio; Sell services; Provide coaching
Detailed Description
- Coach/Mentor managers of Projects, Programs, Portfolios
- Facilitate Community of Practices for Project/Program/portfolio Managers
Company Description
TPIC aims to provide coaching as a service for Project Management community and to enhance Community of Practice (CoP)
Company website
Portfolio, Program & Project Expert
ETNIC
Since May 2022
Freelancer
Brussels
Belgium
- Context: as part of a larger organizational maturity transformation programme, Portfolio, Program and Project Management (3PM) practices have to increase in maturity also
Detailed Description
- Deployment on core organizational processes (demand management, capacity management,..)
- Set-up a complete transformation roadmap, based on an agile approach
- Advises to senior management
- Subject Matter Expert/Reference point for any topics related on programme, project, portfolio management
- Coaching on Portfolio, Program, Project Management practices
- Representative at the IT strategic board (CoStraDi)
- Assessement of sensitive projects
- Backup/Deputy in case of absence of PMO manager
Company Description
ETNIC is the IT department providing services to the french speaking community (Fédération Wallonie-Bruxelles)
Company website
Lecturer
Ichec Entreprise
Since March 2019
Cooperative Education Work
Brussels
Belgium
- In charge of the masterclass on systemic/strategic risk management course (DRM course)
- In charge of the course "ESG risks", more particularly governance and societal/social themes
Detailed Description
Company Description
Training provider
"Des formations en gestion pour cadres et dirigeants axées sur l'expertise de terrain et la flexibilité des formules"
"Des formations en gestion pour cadres et dirigeants axées sur l'expertise de terrain et la flexibilité des formules"
Company website
Data Protection Officer (DPO)
European Trade Union Confederation
Since June 2023
Consultant
Brussels
Belgium
- As Data Protection Officer, I help ETUC to improve their privacy footprint
Detailed Description
- Setting-up a team of Privacy & Security Stewards
- Create awareness on privacy
- Collect and document the data processing activities
- Establish the privacy Policy and underlying processes
Company Description
ETUC comprises 93 national trade union confederations in 41 countries, plus 10 European trade union federations.
Company website
Quality Systems & Reporting Interim Manager
Delhaize
November 2021
to May 2022
Freelancer
Asse
Belgium
- Context: replacement a.i. of the Quality Systems & Reporting team lead, with purpose to establish a roadmap to improve technical and organizational capabilities inside the Quality department
Detailed Description
- Team lead a.i of 3 IT profiles inside the operational and food safe quality department
- Involved in strategic programmes related on data reliability supporting "health food" strategic initiatives
- Establish vision of quality management solutions
- Lead transformation project (including change management plan)
Company Description
Ahold-Delhaize is a leader in retail in EU and USA. Its strategic objective is to sell 55% from its own brands products as "healthy food" (aka nutriscore A & B")
Company website
Senior Project Manager
ORES
June 2021
to November 2021
- Context: Ores aimed to hire a swiss-knife Project Manager ad interim, able to adapt & take-over any kind of projects
- Projects in charge of:
- BI reporting for public lighting
- MIRO industrialisation (SAAS)
- ATRIAS Monitoring & Alerting
- BI reporting for public lighting
Detailed Description
- Lead Cross BI solution with source data from Muse, SAP, Cronos (Public lighting solution)
- Set-up change management plan for MIRO roll out
- Collect requirements, follow implementation, facilitate business operating model for monitoring and alerting of the federal settlement platfrom Attrias
Company Description
Ores is a distribution network in utilities (electricity, gas, public lighting). Ores is facing the following challenges: energy transformation (smart grid, metering)
Company website
Project Manager Service Now Implementation
Ypto
March 2021
to May 2021
Freelancer
Anderlecht
Belgium
- Context: to support the process-driven strategy, Service Now platform has been selected.
- Project Manager to reset-up Service Now (core data) & coordination of ITSM process definition & Implementation
Detailed Description
- Tracking progress, through agile approach, on core data
- Onboarding reinforcing partner to define and implement as much as possible Out of the Box solution of Service Now
- Engage with process stakeholders on the approach
- In close collaboration with change manager, prepare the change management strategy
Company Description
Ypto is a subsidiary of the belgian railways (SNCB-NMBS) in charge of the IT delivery and IT operations, where mission is to increase predictability and trust improvement with its major client.
Project Management coach/Process Owner
Ypto
March 2020
to March 2021
Freelancer
Anderlecht
Belgium
- Context: Ypto aims to increase its maturity in Project Management in order to gain in predictability and improve trust with its partners and clients
- Coaching to Project Managers
- Process owner for "Project Initiating & Definition" process
Detailed Description
- Manage implementation for process "Project Initiating & Definition" , steer process stakeholders in line with approved management designed process. Through this process, about 100 PM will plan their projects, to invest about 80 Mi€
- Establish a transformation roadmap on Project Management methodology (PM²) supported by Service Now (ITBM), with objective to increase PM maturity into the organization
- Establish the transformation roadmap (incl product backlog of epics/features) to achieve increased maturity on Project Management practices
- Coordinate change management efforts
- Interact with Project Managers to provide coaching on faced challenges and issues
- Facilitate workshop inside the PM Community on Problem Solving sessions
- SWAT team member, where mission is to quickly establish solutions/work arounds for sorting out Project Management issues
- Develop Project Management artefacts (guidelines, dashboards)
- Provide requirements to Service Now (ITBM) analysts, based on the PM artefacts
- Covering topics like Project Steering Committee, Project Change Request, On hold project, Financial management,...
Company Description
Ypto is a subsidiary of the belgian railways (SNCB-NMBS) in charge of the IT delivery and IT operations, where mission is to increase predictability and trust improvement with its major client.
Company website
IT audit consultant
RTBF
July 2020
to March 2021
Freelancer
Brussels
- Perform a system audit on Human Resource Management process, required by Data Protection Officer (DPO)
Detailed Description
- Audit scope: Confidentiality, integrity, availability, traceability, compliance of employee data in the systems supporting the HR process
Company Description
RTBF is the public french speaking TV & Radio company
Company website
IT Audit Manager ai
D'Ieteren
August 2019
to February 2020
Freelancer
Brussels
Belgium
- Context: in audit plan 2019, Internal Audit has to assess the risks re client Data
- Provide independent insight to Management & Board how to change towards a "Data-centric" organization and assess the digital transformation steps
- Perform the audit plan following D'Ieteren audit methodology
Detailed Description
- Agree-upon the audit objectives (Data governance, CIA, data architecture, data quality)
- Animate Kick off to C-level
- Gather knowledge on impacted systems
- Substantivate the potential findings
- Document the findings in audit report
- Restitute the audit report to senior management
- Data Governance, Predictive model, Big data, BI (digital transformation)
Company Description
D'Ieteren is the importer and distributor in Belgium for cars like Volkswagen, Audit, Porsche, Seat, Skoda, Bentley, Bugatti, Lamborghini
CyberRisk Advisor
ERGO
December 2019
to January 2020
Freelancer
Brussels
Belgium
- Context: an initiatie is ongoing to improve the maturity level on cybersecurity, for Ergo BE & DKV.
- Establish at Policy level the Cybersecurity Policy, the threat model, the risk appetite statement and the governance
Company Description
Ergo BE & DKV are part of Ergo Group/Munchen Re . Ergo is active in the Life insurance. DKV is leader in the healthcare insurance.
IT Risk & Audit Director
Crowe Be
January 2019
to October 2019
Consultant
Brussels
Belgium
- Context: head of IT Services
- Develop & maintain a portfolio of services
- In charge of P&L for IT services
- Perform Audit of IT organisations, IT systems, process maturity
- Sign off audit reports
Detailed Description
- Develop services like DPO-As-A-Service, Audit-AS-A-Service, CyberSecurity, NIS
- Go-To-Market of those services (mailing campains)
- People/team manager
- Bid answering & negociations for audits, assessments, GDPR, NIS, ISO 27001
- COBIT 2019 process maturity assessement (BOIP)
- System audit for Région Wallonne (CAIF) in context of FSE, FEDER, AMIF EU plans
- Vivaqua (Utilities): GDPR Program manager
- Contassur: Project audits on digital transformation and carve-out
- External audits (IT General Controls) in healthcare sector
- Internal audits in Wealth, Insurance, Fintech and banking sector
- IT Audit Follow-ups: Ores, SWDE
Company Description
Callens, Pirenne, Theunissen & C° (CPT - part of Crowe) is an external audit agency providing services in audit, risk, tax & IT services.
Crowe is the 8th player world wide.
CPT performs external audits mainly in healthcare sector but acts also as internal audit in insurances, asset managers or banks
Crowe is the 8th player world wide.
CPT performs external audits mainly in healthcare sector but acts also as internal audit in insurances, asset managers or banks
Company website
Audit Manager a.i.
Sodexo BRS
January 2019
to September 2019
Consultant
Bruxelles
Belgium
- Context: Internal Audit Manager was on pregnancy leave
- Follow-up of Group audit action plans
- Identify business risks and validate control measures for any new project
- Establish updated DRP plan
Detailed Description
- Setting-up control framework for epayment, contactless, service tickets projects (as part of Sodexo Digital Transformation Roadmap)
- Test audit controls as established by Sodexo Group (based on COSO)
- Coordinate GDPR actions and track progress
- Gather business requirements re DRP, through sociocraty approach
- Together with IT Subject Matter Experts, identify the gaps, set-up DRP approach and prepare the Business case for DRP
- Assess quality of information
- Stakeholder of the architectural board and project governance boddy
Company Description
SODEXO Business Reward is the organization providing services like lunch/present/eco vouchers (paper & electronic)
Company website
IT audit Manager (a.i)
D'Ieteren
August 2018
to February 2019
Consultant
Brussels
Belgium
- Context: In its yearly audit plan, Internal Audit of D'Ieteren Auto has planned several assignments to audit the IT department and IT processes to provide reasonable assurance regarding the right processing of the margin.
- Manage the IT Audit assignments
Detailed Description
- Perform a high level risk assessment to identify with IT systems are involved in margin computing
- Establish the IT audit programme
- Gather information on IT application controls in systems & IT general controls
- Interview Subject Matter Experts (IT, finance, product manager, marketing, ...)
- Substantivate the findings (IT, operational, financial, ...)-
- Document the findings in audit report
- Provide recommandations to IT and business management
- Assess the technology direction and project approach for Sales-On-Line (DT pilot)
- Design the value chain
Company Description
D'Ieteren is the importer and distributor in Belgium for cars like Volkswagen, Audit, Porsche, Seat, Skoda, Bentley, Bugatti, Lamborghini
Company website
GDPR Senior consultant (Part-time)
Cochlear
July 2018
to April 2019
Consultant
Mechelen
Belgium
- Context: following territorality rules of GDPR, Cochlear BENELUX & CTV have to be compliant with the EU Global Data Protection Regulation
- Provide advisory on privacy programme
Detailed Description
- Prepare awareness programme
- Assess access control for senstive information
- Advise on programme roadmap
- Liaise with Australian Chief Privacy Officer
- Establish appropriate governance re Programme follow-up with local teams
Company Description
Cochlear is an Austrialian enterprise delivering innovative solutions (medical devices sector) for hearing loss
Advisory Board member
Not defined
Since June 2017
Consultant
- Provide advise to small organizations like SevenLemon Boulevard & Brainstarting
GDPR Program Director/DPO a.i.
Croix Rouge de Belgique
November 2017
to September 2018
Consultant
Namur
Belgium
- Context: CRB has to be compliant with the EU Global Data Protection Regulation as from May, 2018.
- Steer and manage the GDPR programme for CRB (Blood transfusion and Humanitorian Direction)
- Induce change for employees and volunteers through Prosci/Adkar on processes, systems, behaviors
Detailed Description
- Create awareness Re GDPR
- Apply Prosci/ADKAR to manage changes on processes, systems, behaviors, ...
- Staff GDPR team
- Create repository and collect inventory of information containers
- Assess suppliers Re GDPR
- Establish stakeholder map and develop communication plan with purpose to reduce claim/fine risks
- Represent DPO for the Red Cross within Institutions
- Establish, enforse security management systems (Policies)
- Sponsor data governance
- Establish operational processes for the rights of persons
- Facilitate and review Data Protection Impact Assessements
- Prepare incident scenarii and the related responses
- Track follow-up of department action plans (incl. IT developments)
- Gather evidences of GDPR deliverables
- Set-up structure across whole organization
- Provide trainings all across the organization (employees, volunteers)
Company Description
Red Cross Belgium (french Speaking part) is a NGO has several missions:
- Providing trainings re rescue
- Coaching and helping other red crosses institutions
- Providing aid to the population (fight against precarity)
- Delivering material as beds, steals for patients
- Managing blood
- Providing assistance to the refugees (ADA)
- Re-restablish familly links
Company website
CIO a.i. (IT Director ad Interim)
Croix Rouge de Belgique
March 2017
to November 2017
Freelancer
Namur
Belgium
- Context: The CRB faced serious IT outages during a long period, with complete loss and withdrawal of IT management team as consequence; I intervened as CIO a.i in a crisis mode.
On the other side, in its strategic plan, the CRB expects to take the hype of the digital transformation - My role as CIO a.i was:
- to gain back acceptable level of trust (inside IT team but all across the organisation)
- to make the IT shop runs
- to establish an improvement roadbook and start implementing it
- Select the new CIO
- to gain back acceptable level of trust (inside IT team but all across the organisation)
- I was also busy with projects like:
- GDPR
- Digital transformation (aka learning solutions)
- upgrade of windows infrastructure (DC, Exchange, WIFI)
- Stabilisation of Sharepoint platform
- Setting QlickView (BI) in place
- Selecting strategic suppliers as partners
- Implement practices and processes like Project Management, Portfolio management and service management
- GDPR
Detailed Description
- People Manager of 4 teams (DEV,infra, Service Desk, Project coordinators) of 22 people
- Strategic Advisor to Senior executives
- Establish the Project Management & governance framework
- Manage budget of circa 2,5 E6 €
- Steer on Enterprise/information architecture
- Promote scrum/Kanban & agility in IT activities
- Select and supporting solutions for a new Learning Management Platform & elearning (as part of the Digital transformation roadmap)
- Establish incident & Major incident process
- Provide training on estimation approaches/ risk management/IT sustainability
- Coach on Project Management practices
- Coach business executive management on risk and opportunity of IT
- Establish and deploy security policies
- Assesses the impacts of disruptive technologies like IoT, IA, big data in medical sector
- Steer application enhancements on asyleum seekers (in collaboration with FEDASIL), HR solution, ...
- Manage strategic vendors
- Establish the operational target model
Company Description
CRB as NGO has several missions:
- Providing trainings re rescue
- Coaching and helping other red crosses institutions
- Providing aid to the population (fight against precarity)
- Delivering material as beds, steals for patients
- Managing blood
- Providing assistance to the refugees (ADA)
Company website
Steam Programme Manager
M-team
November 2016
to February 2017
Freelancer
Anderlecht
Belgium
- Context:
MLOZ/m-team (Health Insurance provider) implemented the IDIT package (Sapiens) and was preparing its roll-out plan - Align with business operational readiness activities
- Report to Steering Committee the weekly status
- Solve faced problems (technical but also at organizational level)
- Motivate teams in challenging environment
- Instill acceptable level of confidence across stakeholders
- Be an escalation point with issues with the vendor
- Steer different teams (BI, package implementation, template design, scanning, Infrastructure, release management, vendor) to stick within agreed-upon plan (circa 60 people)
- Coordinate integration with eCommerce frame
- Document the pre-mortem analysis
Detailed Description
- Prepare and monitor consolidated planning
- Consolidated burn-down charts and review them
- Follow-up action plans with Sapiens, Release Management & Infrastructure teams
- Take decisions re cross-teams inside program
- Prepared the material for the Steering Committee
- Made problem solving sessions with supplier, infrastructure to sort out the unacceptable duration of data migration
- Oversight of the go life plan
- Managed a backlog of totally 5000 issues (bugs & change requests)
- Preparing the operational readiness plan
- Be the delegate of the IT program Director
- Oversight of test plan
- Manage interdependencies with teams, with focus on critical path (incl information availability for BI reporting)
Company Description
M-team is the dedicated IT service provider in the healthcare sector (Health Insurances) for MLOZ.
M-team was busy since 2014 of the implementation of the Sapiens Package IDIT (budget : multi billion of euros) with its satelites (BI based on Cognos, DocIn/DocOut) based on Iris) for the non-regulatory business (dentalia, hospitalia)
M-team was busy since 2014 of the implementation of the Sapiens Package IDIT (budget : multi billion of euros) with its satelites (BI based on Cognos, DocIn/DocOut) based on Iris) for the non-regulatory business (dentalia, hospitalia)
Programme Manager "Tools, Process, Project" in transformation programme
WorldLine
February 2016
to November 2016
Freelancer
Brussels
Belgium
- The "Merchant Customer services" (CS) department faced several challenges. To solved them, the transformation programme "Butterfly" had for objectives to:
- Reduce OPEX
- Increase customer satisfaction
- Increase employee pride
- Perform cross/up-selling sales
- Reduce OPEX
- Coordinate the operational readiness activities inside CS for sales strategy (i.e., repricing, smartpay, etc...) or strategic programmes like VAT optin & Anti Money Laundering;
- Manage a portfolio of 15 concurrent digital transformation initiatives, from definition to implementation and deployment across CS organisation (incl. Selfcare solution, call center platform migration, outsourcing of supply chain element, operational readiness of CRM implementation, ...)
- Implement lean practices to remove 11 customer frustrations
- Be part of the priority board (aka rainbow) programme
- Provide reporting on the progress for the butterfly programme
- Be part of the CS management team
- Be people manager of 4 team members,
Detailed Description
- Coach my team with lean and change management practices, setting them the right priorities
- Be a change enabler, applying ADKAR principles
- Establishing a roadmap of CS projects, pushing them in the governance pipe and tracking with stakeholders the progress
- Be the SPOC for any initiative (prior it became a project) with potential impact of CS
- Engage with Int'l World Lean team, ensure they change their priorities and together with lean team, identify the 11 frustration blockers of customer and remove them
- Understand the political and operational challenges in a unsure and stressing environment
- Raised concern on poor data quality and initiated a data management initiative
- Requirement Development and implementation of a self-servicing solution and organizational roll out of the onboarding solution (based on Odoo), included in the CS Digital Transformation
- Coach on operational readiness
Company Description
WordLine is part of the group Atos and is leader in Belgium for the supply of payment terminals.
They are facing several challenges (regulatory like MIF, market erodation, future of payements terminals)
They are facing several challenges (regulatory like MIF, market erodation, future of payements terminals)
Infrastructure service manager
UCB
July 2014
to January 2016
Freelancer
Braine-l'Alleud
Belgium
- Context: prior to implement the applicative solutions, it requires to design and prepare the infrastructure components
- Serves as point of contact for Application Owners regarding IT infrastructure work packages (for Technology Operations and Finance/SAP)
- Identify the infrastructure services to deliver as solution
- Establish the infrastructure budget as part of the project charter
- Coordinate, track and monitor the delivery of IT Infrastructure workpackages, performed by Bengalore colleagues
- Ensure the transition to operations teams goes smoothly
- Manage end-to-end IT infrastructure projects (Bomgar, MIR3)
- Act as transformation/improvement agent (including KPI, Configuration Management DB, service management role, transition)
Detailed Description
- The infrastructure workpackages/services to deliver: Server (physical/virtual), DB (SQL/Oracle), Citrix, Storage, Service accounts, DRP design, RPO/TPO, Backup, exclusion, Firewall rules, Load balancing, OS (Windows, Linux)
- In case of remote access, manage third party Remote access Policy
- Challenge with vendors the requirements against UCB standards (incl. compatibility matrix)
- Follow the validation life cycle against GAMP & GMP
- Supported infra projects like Lynk upgrade, exchange upgrade, maintenance windows, Security projets (self password, ...), carve out site, Printing solution, Security Operating Center
- Defining the IT operational model (log of incidents, request management, ...) in Remedy
- For TO project: serialisation, Electronic Lab Notebook, Connection "standalone manufacturing equipments with Global Infra, patient mobile application (Digital Transformation), upgrades of Compliance projets, Big data in industrial context, ..
Company Description
UCB is a global biopharmaceutical company focusing on creating value for people living with neurology and immunology conditions.
UCB infrastructure is global and is an internal service provider for other project managers, delivering infrastructure services (Virtual machines, storage, Network, backups, etc)
UCB infrastructure is global and is an internal service provider for other project managers, delivering infrastructure services (Virtual machines, storage, Network, backups, etc)
Company website
Asset Quality Review (AQR) Programme Manager
ING
February 2014
to June 2014
Freelancer
Bruxelles
Belgium
- Context: ECB – in his new model of supervision of pan european banks as decided by EU in November 2013 – set-up the Asset Quality Review (AQR) framework as pre-requisites for stress tests (published in Oct 14)
- Coordinate the different tracks of the project (plan – monitor & control)
- Identify stakeholders and engage with them (other bank departments): in total about 350 employees were involved in the AQR
- Manage communication with different stakeholders
- Define the governance model (SteerCo) et provide weekly progress reports to SteerCo
- Establish the process to collect end-to-end the credit File review data to auditors mandated by BNB/ECB
- Manage issues/identify risks and mitigation plans
- Set-up dataroom (based on sharepoint) to share files with mandated auditors
- Coordinate developments to provide information to operational units (coversheet, T4a pre-filled)
- Manage cross-border data
- Organise Lessons Learned and consolidate them to present to SteerCo
Company Description
ING is in Belgium one of the top bank and also included in the top 150 top bank as identified by the European Central Bank.
ING has to be compliant with the AQR and have sufficient reserve tier one to fit with the stress test scenarii
ING has to be compliant with the AQR and have sufficient reserve tier one to fit with the stress test scenarii
Company website
Risk Manager
Delta LLoyd Bank
December 2013
to January 2014
Freelancer
Brussels
Belgium
- Context: As financial institution, DLB has to report the state of its internal control to the Belgian National Bank, to be compliant with the Belgian Banking Law
- Organise the self-assessments of the Internal Control System to fill-in by department heads in the context of the Belgian Banking Law (Art 20)
- Challenge with these department heads the collected self-assessments (completeness, consistency, status of prior defined actions)
- Provide recommendations to the head of risk management regarding improvement suggestions for the complete process
- Summarise findings and analysis
- Present findings to senior management
- Elaborate Management Summary to be presented to the Audit Committee, Board and BNB
Detailed Description
- This process of Internal Control reporting existed already for several years
- With my consultant mindset, I facilitated that process with head of department not as a document to fullfil but more an opportunity to consider risk management as a strategic thinking exercise
- By my departure, I received a mail from the CEO telling me that I brought real added value to the organization, and this in about 7 weeks
- I already add a good knowledge of the banking sector and business activities but here I was able to get the complete picture
Company Description
Delta Lloyd Bank is specialized in Private banking. In the meantime, it became Nagelmakers.
Company website
Process Manager
Ogone
May 2013
to November 2013
Freelancer
Bruxelles
Belgium
- Context: Ogone expected to professionalize its business processes and required to establish and deploy Incident/Service Request /Problem/Change Management processes
- Assess the As-Is situation regarding Incident/Problem/Change Management (based on ITIL framework) and present it to stakeholders
- Establish the roadmap of Incident/Problem/Change Management processes
- Develop the processes and its reference documents (flow, tool requirements, Roles & Responsibilities, Metric plan/KPI)
- Facilitate workshops to define these processes
- Pilot processes
- Perform behaviour change (based on ADKAR) to deploy the processes
- Prepare the training packages related on those processes and provide training to teams of customer care;
- Set-up governance of the roadmap of review processes
- Coach junior project coordinators of deployment/roll-out projects of Incident Management Tool (Efficy) Act as expert on process management for other processes
Detailed Description
- Assessment based on ITIL model
- Established the Metric plan based on Goal-Question-Metric approach
- Established links with existing processes like scrum development sprints and crisis management process
- Provided requirements to efficiency as ticketing tool, with priority model simulated
- Ogone was be integrated by Ingenico in the same period and was assessing to start a lean improvement programme
- Establish a change and communication plan (what is in it for me)
Company Description
Ogone is a leader in ePayment transaction solutions and enabler of eCommerce transformation.
Ogone is since 2014 part of Ingenico
Ogone is since 2014 part of Ingenico
Company website
Program Manager a.i. (Utilities)
Tecteo
August 2012
to March 2013
Freelancer
Liège
Belgium
- As Program Risk Manager of the project Héraclès (at Tectéo- Utilities), identify and monitor the risks, with mitigation action plan to track
- Act interim as crisis Manager/program manager to get programme back on track (SAP one in Utilities sector: PP, PM, IZU)
- Focus on blueprint and data migration
Company Description
Tecteo (Resa+) is one of the Electric & Gas distribution in the area of Liège.
This assignment was performed on behalf of NRB
This assignment was performed on behalf of NRB
Quality Assurance Manager Utilities/Process expert/PM Coach
NRB
June 2011
to May 2013
Freelancer
Herstal
Belgium
- Context: NRB expected to increase its portfolio of customers and for this, required to professionalize some management practices in engineering and project management.
Main objectives: reduce bugs in production and improve predictability - Define the Quality Assurance (QA) process with supporting tools
- Define deployment plan for Process Improvement initiatives;
- As Program Risk Manager of the project Héraclès (at Tectéo- Utilities), identify and monitor the risks, with mitigation action plan to track
- Being the project risk process owner for the whole organisation: defining the process, piloting it and deploying it
- Act interim crisis Management to get projects back on track (SAP one in Utilities sector)
- Set-up project reporting for the portfolio of projects of the practice Utilities
- Set-up QA reporting for the projects whereon QA activities are performed
- Set-up and deploy milestone review process
- Set-up and deploy lessons learned process
- Ensure improvements are identified and prioritised,by process owners Organise self-assessment surveys based on sharepoint
- Facilitate problem solving sessions
- Be the reviewer and validator of key project deliverables
- Provide coaching to project teams for any new improvement
- Based on QA assessments, provide insights on project compliancy towards defined methodology
Detailed Description
- For utilities & Financial departments
- Use of CMMi Level 2 & Level 3, PMBok
- Coaching practices/active listening (on Project management
- Implementation of SAP ISU, PM, PP
- Engineering practices focusing on Requirement gathering & testing
- Applying ADKAR principles, change enabler
- Focusing on blueprint & data migration for SAP implementation
Company Description
NRB is an IT service provider mainly for Ethias, Wallonia area, Tecteo
Company website
Cost Process Manager
Euroclear
October 2010
to May 2011
Freelancer
Bruxelles
Belgium
- Context: due to the fail of the large programmes, the Board required an audit. Therein, it was stated that the Financial department had to be a challenger and to enforce its oversight role.
My role was to propose this improvement plan on behalf of the head of Financial Reporting - Establish a roadmap of initiatives for improvements (control environment, project monitoring and portfolio oversight)
- Coordinate the changes/transformation for the financial project reporting (direct expenses instead of ABC model)
- Perform gap analysis (AS-IS/To-Be) of end-to-end process for outsourcing
- Ensure compliance with Belgian Banking Law (CBFA Art 20)
- Provide advice on IT Governance issues (benefit management, portfolio management).
- Establish a measurement plan to assess portfolio oversight
- Write Lean Standard Operating Procedures (SOP) for team
Detailed Description
- Renforse collaboration and change management with Project Managers across countries, Vendor management team, Finance
- Renforse Collaboration with lean team for improving benefits management
- Establish transparency and fair relationship with Audit and Risk Management to get approval of improvement roadmap to have the Financial department as "challenger, oversight"
Company Description
Euroclear is a leader in post-trade transactions.
It manages daily billions on transaction on its platforms.
Due to several merges & acquisitions, EoC had as strategy to harmonize its business model , through the implementation of strategic programmes (each one about 100.000 man days)
Moreover, EoC was busy with a lean improvement programme
It manages daily billions on transaction on its platforms.
Due to several merges & acquisitions, EoC had as strategy to harmonize its business model , through the implementation of strategic programmes (each one about 100.000 man days)
Moreover, EoC was busy with a lean improvement programme
Company website
Practice Leader "IT Governance"
ALTRAN
December 2004
to February 2011
Consultant
Bruxelles
Belgium
- Context: Altran aimed to develop a portfolio of services, wherein IT governance was one of the premium offerings. This required team up competencies in this area
- Establish the vision regarding IT governance
- Develop and implement the IT governance practice plan, agreed with CEO and senior consultants
- Develop the service offerings related to “IT Governance” (alignment, outsourcing strategy, compliancy/IT risk management, value management)
- Participate in events (Isaca round table) as speaker
- Facilitate workshops with customers/prospects in pre-sales;
- Respond to bids, pre-sales activities
- Provide training on COBIT and Audit approach
- Increase competences in IT governance (for consultants and business managers)
Detailed Description
- Acting as reference point regarding IT governance matters (portfolio management, Outsourcing strategy, Compliancy, Enterprise Architecture, Value Management)
- Part-time job, combined with other consulting assignments
Company Description
Altran is an international group offering innovation and high-tech engineering consulting and is the European leader in its field. The Group's mission is to assist companies in their efforts to create and develop new products and services.
Company website
Senior Quality Assurance Consultant/Coach PM
Euroclear
April 2009
to September 2010
Consultant
Brussels
Belgium
- Perform Quality Assurance assessments for strategic programmes and Legacy projects (packages, infrastructure, business applications, etc);
- Report results to Programme managers and Programme Sponsorship Committees;
- Collect Lessons Learned as input for process improvement programme;
- Review Statements of Work for outsourced (offshored) projects ;
- Set-up and deploy the Quality Management System
- Work in close collaboration with Risk Management and Audit, to get aligned with findings and recommendations
Detailed Description
- CMMi (verification & validation)
- PMBook
- Managing Successfull Programme
- Quality Management System/ISO 9000
- Coach PM for large programmes (circa 120.000 md)
Company website
COBIT expert
Euroclear
April 2009
to March 2010
Consultant
Bruxelles
Belgium
- Context: Euroclear had to be compliant with Belgian Banking law (Art. 20)
- Provide training on COBIT
- Perform gap analysis between COBIT control objectives and organisation practices, through workshops and interviews
- Assess current maturity level
- Define key control objectives
- Participate in CMMi implementation, to leverage the two initiatives
- Own the COBIT implementation plan
Company Description
Euroclear is a leader in post-trade transactions.
It manages daily billions on transaction on its platforms.
Due to several merges & acquisitions, EoC had as strategy to harmonize its business model , through the implementation of strategic programmes (each one about 100.000 man days)
Euroclear as a Financial Institution located in Belgium had to report a state on its Internal Control System to Regulatory Bodies
It manages daily billions on transaction on its platforms.
Due to several merges & acquisitions, EoC had as strategy to harmonize its business model , through the implementation of strategic programmes (each one about 100.000 man days)
Euroclear as a Financial Institution located in Belgium had to report a state on its Internal Control System to Regulatory Bodies
Company website
Business Programme Manager
Euroclear
November 2008
to April 2009
Consultant
Bruxelles
Belgium
- Context: Make sure 1,500 clients world-wide (major Financial Institutions) are ready to deploy strategic Programmes (CCI)
- Plan and coordinate cross-activities for major business teams (marketing, legal, Customer services, ...) to ensure client readiness
- Coordinate between involved departments readiness activities for major milestones
- Identify issues and resolve them, tracking until closure, with appropriate governance
Detailed Description
- Used approach: PMBOK, CMMI, ITIL, change management (ADKAR)
- Strong focus on gate management and milestone review
- Problem Solving-minded facilitation and workshops
- Constructive/positive mindset
Company Description
Euroclear is a leader in post-trade transactions.
It manages daily billions on transaction on its platforms.
Due to several merges & acquisitions, EoC had as strategy to harmonize its business model , through the implementation of strategic programmes (each one about 100.000 man days)
It manages daily billions on transaction on its platforms.
Due to several merges & acquisitions, EoC had as strategy to harmonize its business model , through the implementation of strategic programmes (each one about 100.000 man days)
Company website
Governance advisor and IT management coach
VPK Packaging
December 2007
to December 2008
Consultant
Aalst
Belgium
- Context: VPK Packaging group expected to dubble its turnover by 200% in the coming years (green field/M&A)
How will the IT organization be ready to support this consequent growth? Has the IT to be central or decentral? - Perform As-is analysis based on COBIT, P Weill framework
- Facilitate workshops to identify which appropriate governance bodies are needed
- Describe the governance processes
- Develop the RACI and Terms of Reference for major actors
- Coach IT managers for all IT management processes (reporting, configuration mgt, communication with stakeholders, etc)
Detailed Description
- Part-Time assignment
- In the meantime, VPK Packaging was busy implementing a Prince 2 Methodology
Company Description
VPK packaging is a solution provider for packaging. It has 35 sites in 13 different countries.
Company website
Portfolio Manager/PMO responsible
Delta Lloyd Life
March 2008
to September 2008
Consultant
Bruxelles
Belgium
- Context: Due to the M&A with Swiss Life Belgium, IT manager had to free up her time for preparing a smooth integration
- As owner of the Project Management Methodology, propose and implement improvements and deploy them
- Participation in task forces for Integration of projects after acquisition (SLB)
- Consolidate states of projects and present findings to the Corporate steering chaired by Executives
- Provide coaching to Project leaders and application managers (estimation process)
- Review and final checkpoint of business cases
- Set-up the SEPA initiative
Detailed Description
- PM based on Prince 2
- Training on estimation approaches
- Member of the IT department management team
- Merger of Swiss Life Belgium and integration of IT (managed by Boston Consulting Group)
- SEPA initiative to set-up, based on the matching of portfolios of both companies
Company Description
Delta Lloyd Life (Be) is an Insurance Company, active in Life insurance business.
During this period, it acquired Swiss Life Belgium (SLB), an important Belgian life insurance player.
During this period, it acquired Swiss Life Belgium (SLB), an important Belgian life insurance player.
Senior Quality Assurance Consultant/Coach PM
Euroclear
January 2007
to March 2008
Consultant
Brussels
Belgium
- Perform Quality Assurance assessments for strategic programmes and Legacy projects (packages, infrastructure, business applications, etc);
- Report results to Programme managers and Programme Sponsorship Committees;
- Collect Lessons Learned as input for process improvement programme;
Detailed Description
- I was in charge of the QA of SP Custody, a large IT programme of a budget of 120.000 md (30% offshored)
- As QA, we assessed PM and engineering practices: risk management, Project Planning, Project Monitoring, Requirement management, Design Management, Testing, outsourcing interfaces
- Beside large programmes, also busy with assessing legacy roadmap projects
- Working in close collaboration with "method" team to deploy improvement and check improvements are efficient
Company Description
Euroclear was busy with its Business Harmonization Model Programme, through large IT programmes to build "Single Platforms" across Europ to serving "Customer Services, Settlement, Secured Network/Common Communication Interfaces.
Company website
Sarbanes-Oxley (SoX) Project Manager
AXA
January 2006
to December 2006
Consultant
Bruxelles
Belgium
- Context: AXA was quoted to the NY Stock Exchange and as such, had to be compliant with SoX act (S 404).
This regulation had a strong impact on the IT department, through the compliancy of IT General Controls and IT Entity level Controls as part of the Management practices - Establish SOX Key Controls, linked to the stage to be applied the latest in the Project Life cycle
- Define SOX Test Strategy
- Establish and maintain SOX documentation (SOX control objectives)
- Train the SOX auditors (members of QA team) to the SOX tests to perform
- Consolidate reports for IT Executives & Axa SOX Prgoramme Manager,
Track deficiencies, till closure - Act as single point of contact with external auditors
- Make complete IT department aware of SOX impact and Key Controls.
- Integrate the SOX controls in IT management processes (CMMI & Project Management)
Detailed Description
- Link with CMMI management Practices and improvement governance
- Animate forum “ which SOX will I wear? ”
- See Publication in IT Cutter Journal issued in January 2007 and Isaca Journal in May 2007
- Based on COBIT framework
Company Description
AXA
Quality manager for Architecture department
AXA
September 2005
to December 2005
Consultant
Brussels
Belgium
- Context: each IT department had an assigned quality manager to implement CMMi model
- Plan and organise the activities of the Quality Assurance coordinators
- Provide support and coaching for architecture teams with regard to process improvement (integration with Togaf framework)
- Act on behalf of the IT department Quality Manager and participate on the QA staff meeting
Detailed Description
- Coaching
- Negociation on Non-Conformities
- Aligning CMMI with TOGAFF and Enterprise Architecture models
- Facilitator on offsite event based on 6 thinking hats
- Member of Architecture management team
Company Description
AXA Belgium is one of the leader in financial protection/insurances.
AXA BE - as any company of the group - had to be compliant with CMMI Level 2 and as such established the improvement transformation programme Mistral 2.25, with aim to :
AXA BE - as any company of the group - had to be compliant with CMMI Level 2 and as such established the improvement transformation programme Mistral 2.25, with aim to :
- achieve the level 2 of CMMi
- Gain 25% of productivity on developments (by being accurate in estimations and delivering the first time right)
Company website
CMMI/QA Auditors Coach
AXA
February 2005
to August 2005
Consultant
Bruxelles
Belgium
- Context: AXA expected to get Level 2 of CMMI by applying the practices of the level 2 process areas (including Product & Process Qaulity Assurance)
- Following CMMi framework, organise quality audit assessments (gathering information, kick off, field work, reporting, closure)
- Coach junior internal auditors to improve their QA audit skills to be compliant with PPQA process area
- Deploy Process & Product Quality Assurance Process (PPQA)
- Review process and practices, defined by the process engineers
- Ensure process and practices are applied in projects and portfolio of applications
- Report structural issues and recommendations to IT department Managers
- Act as Quality coordinator for BI/DWH and Financial projects/portfolio of applications
Detailed Description
- CMMI model to teach & apply
- Acting as change agent
- Applying audit practices but for QA purpose
- Consolidate findings to fine tune transformation programme planning
Group IT Director
SOFICOM (Eiffage)
August 2001
to October 2004
Full-time
Brussels
Belgium
- Context: Soficom aimed to create a "shared service" for IT from skratch
- Ensure IT alignment between holding and subsidiaries
- Negociate ICT decisions in front of holding’s Executive Committee
- Define ICT strategy on the level of the holding and deploy it
- Define ICT policies
- Manage ICT resources :
Steer development and deployment of home-made applications and IT infrastructure - Final IT decision maker for acquiring a package and deploying solutions
- Act as architect
- “Technology wake-up”
Detailed Description
- Direct reporting: Team of 7 employees; dotted reporting: team of 6 people
Company Description
SOFICOM is the belgian holding of EIFFAGE, a french company active in the building sector.
In its portfolio, it has corporations as VALENS, Louis Duchêne, Antwerpse Bouwerken, Reynders.
It had a turnover of 375 Mi €, with 500 employees and 1500 workers
In its portfolio, it has corporations as VALENS, Louis Duchêne, Antwerpse Bouwerken, Reynders.
It had a turnover of 375 Mi €, with 500 employees and 1500 workers
Company website
Security Policy Programme Manager
Banksys (Now Wordline)
October 2000
to July 2001
Full-time
Brussels
Belgium
- Context: Banksys, as leader of the Secured Electronic Fund Transferts aimed to ensure all employees applied secured practices in their daily activities
- Put in place a local security organisation following ISO TR 154xx (Security Charter)
- Development of a working methodology (security charter and Project plan);
- Writing the corporate IS Security Policies (based on BS 7799 and ISF) and obtaining approval of the Executive Management;
- Deployment: awareness, discussion with the labour unions, start-up of IT projects impacted by the policies, etc
- Participation in the CrossPm workgroup (Project Management Initiative compliant with PMI) to add the security impacts on projects;
- Representative on the technical committee for standardisation JTC1/SC27/WG1 (see IBN)
Detailed Description
- Change Management
- Negociation with Labour unions inside labor committee
- Assess frameworks like BS7799 and Information Security Forum
Company Description
Banksys was the leader in secured electronic Fund Transfert.
It aimed to add in the employee DNA secuirty practices.
It was sold from a consortium of banks to ATOS.
It aimed to add in the employee DNA secuirty practices.
It was sold from a consortium of banks to ATOS.
Company website
Audit Manager
Banksys
January 2000
to October 2000
Full-time
Brussels
Belgium
- Context: Banksys - as a subsidiary of a consortium of Financial Institutions had to have an independant audit
- Establish and obtain commitment on the Audit charter;
- Manage team (2 direct reports)
- Establish the yearly audit plan with heads of departments based on risk assessment
- Coordinate the audit work of auditors
- Perform audit assignments (financial, operational, IT, security)
- Organise follow-ups of agreed recommendations
- Report to the Audit Committee and to the CEO
Detailed Description
- Macro-level risk identification to prepare the audit plan
- Audits on product launch, Supply chain, Cash-out process
- Provide support to deploy (aka change management) Delegation of Powers practices
- Participate in the merge/integration with BCC
Company website
Year 2000 Programme Manager
Banksys
September 1999
to December 1999
Full-time
Brussels
Belgium
- Context: The Y2K migration was nearly finalised but how the Y2K should be organised was late in scope of the projets
- Project Plan development and kick-off meeting to obtain commitment (and involvement) on the approach
- Plan the transition activities: dry run, fall-back scenarios, cross-team coordination
- Develop an integrated corporate test plan (coordination between the different departments);
- Crisis centre creation
- Coordination between the communication plans
- Establish “What if ...” scenarios
- Active participation to the strategic plans relative of the Y2K;
- Y2K steering Committee member;
- Organise dry runs with senior managers of main impacted departments;
- Participation to the Y2K workgroup of ABB and the Belgian banks;
Detailed Description
- Based on practices of Business Continuity
- First project
Company Description
Banksys was the leader in secured electronic Fund Transfert.
It aimed to add in the employee DNA secuirty practices.
It was sold from a consortium of banks to ATOS.
It aimed to add in the employee DNA secuirty practices.
It was sold from a consortium of banks to ATOS.
Company website